incident reporting for the public sector

Around the world, from Copenhagen to Chicago, citizens rely on their local, regional, and national governments to provide a range of services that improve their communities and their quality of life. Governmental organisations of all sizes provide everything from libraries and public parks to the critical infrastructure that makes modern life possible. And, citizens expect that their taxes will be managed efficiently to deliver high-quality services and facilities with minimal interruption.

In many cases, facilities and maintenance issues that have high visibility and high impact — such as a downed traffic signal — receive the highest priority and are resolved as quickly and efficiently as possible. Unfortunately, facilities and maintenance issues with lower visibility or impact (perceived or actual) may not be addressed for weeks or months, despite citizens’ or employees’ reports to the appropriate authorities. From broken playground equipment and clogged storm drains to residential street light outages, these maintenance issues are both unsightly and potentially costly if left unresolved. And, from Bruges to Berlin, government employees struggle to keep up with the public’s demands for routine and emergency maintenance services in their communities. More often than not, governments have inefficient systems or procedures for reporting and responding to routine and emergency facilities maintenance requests. As a result, they find themselves unable to quickly and efficiently route reported issues to the appropriate individual or organisation responsible for resolving the problem.

Although these inefficiencies and communication delays frustrate citizens and government employees alike, they also pose a serious threat to the safety and security of citizens and their property. When routine and emergency maintenance issues are left unresolved, communities themselves become vulnerable to costly litigation and accusations of negligence.

Risqover makes it easy for governmental organisations (i.e. departments of public works, sanitation, police, fire, transportation, health, human services, and emergency management) and providers of public services (such as parks and recreation, libraries, and transportation) to effectively and efficiently record, track, and respond to known safety issues and service outages as soon as they are reported. Risqover’s secure dashboard provides realtime visibility so decision-makers can view all known issues and prioritise them according to their own procedures for managing risk and allocating resources. And, Risqover’s robust reports make it easy to identify recurring issues, outages, or failures so decision-makers can track trends and take appropriate action.

With Risqover, employees, citizens, and even visitors can contribute toward the greater good by reporting risks whenever and wherever they see them, ensuring a safer community for everyone.

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